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Terms and Conditions

We will ship your order using the most reliable, fastest and safest method possible. Every product on our site has been carefully identified to ship by a particular method in order to provide optimal delivery service at the most affordable price. For certain items - we ship within the 48 contiguous states. Please note: deliveries cannot be made to a P.O. Box., an actual street address is required.

*It is important for you to inspect your shipment carefully. If damage is noted, do not assemble the product. Instead, notify us immediately (within 3-5 days of delivery). If the item is assembled, it may result in the denial of a replacement piece.

Freight Carrier

When shipping by Freight Carrier, it means the item is too heavy or too large to ship via the small parcel UPS/FedEx services so it will be sent to you by freight carrier. If your purchase is being delivered via a Freight service, you will be contacted by the Freight company via telephone 1-2 days prior to delivery to schedule a delivery appointment. You will need to be present to sign for the item.

Please note the following important details about Freight Delivery:

- You will be responsible for moving the item off the back of the truck into your home (or wherever it is going). Please keep in mind that you may need assistance from a couple of people. Freight delivery personnel are not required to move the item off the truck. If you are unable to find assistance to move the item, most freight companies offer additional services to help you (such as a lift gate). You are responsible for these additional services and will pay the carrier directly.

- Additional costs may be incurred if you live on a small street that is not accessible via a freight truck. In such cases, the freight company will need to transfer your purchase onto a smaller truck for delivery. If you know that large moving trucks cannot access your street (a problem in some cities and rural areas), you must contact us in advance of placing your order so that we can notify the freight service and obtain a cost estimate for you before you place your order.

*It is important for you to inspect your shipment carefully! Any damage made to the carton or product itself, must be noted on the freight bill BEFORE the driver leaves. Please write "PRODUCT DAMAGED" on the sheet they ask you to sign. This ensures that if there is any damage, we can assist in correcting the matter. If damage is noted, you may refuse the item or decide to keep it. Please note that keeping a defective item does not warrant a discount.

White Glove

This item will be delivered by a white glove freight carrier. White glove carriers provide the customer with many benefits throughout the delivery process. Unlike common freight carriers, white glove delivery service consists of a trained two person team that will assist in helping move your order from the truck into your home.

There are many levels of White Glove Delivery. We have chosen the premier service, Platinum Delivery, for our customers. Platinum service level is the ideal choice for deliveries that demand not only placement, unpacking and debris removal, but up to 30 minutes of light assembly. An example of this service is the delivery of a bedroom set to the room of your choice, removal of all the packaging, assembly (attaching the headboard, footboard and rails) and the placement of the remaining furniture in the exact location you want.

Please note: This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges. Please contact us if you feel you need these services.

*In all cases the shipper will not hookup any electrical or component wires. It is important for you to inspect your shipment carefully! Any damage made to the carton or product itself, must be noted on the freight bill BEFORE the driver leaves. Please write "PRODUCT DAMAGED" on the sheet they ask you to sign. This ensures that if there is any damage, we can assist in correcting the matter.

Returns/Cancellations and Damages

  • In stock merchandise can be cancelled (prior to delivery/pickup) for a full refund within 24 hours, requiring manager’s approval.

  • SPECIALS ORDERS/CUSTOM ORDERS are not cancellable.

  • Floor model items or clearance items are sold ‘AS IS’ and are Final Sales.

  • Merchandise that has already been delivered/picked up, cannot be cancelled.

  • Cancellation policies apply to any purchases made online as well.

  • A 25% Re-stocking fees will be assessed to any items that are returned due to delivery issues. The remaining balance will be available as a store credit only.

  • If you’d like to cancel an order due to item being backordered, please reach out to our customer service team to confirm the back-order date before you proceed with the cancellation.

  • If you’d like to cancel an order due to item being backordered, please reach out to our customer service team to confirm the back-order date before you proceed with the cancellation.

  • We cannot guarantee that the color/finish of the furniture will be exactly as pictured. Most pictures are digitalized.

  • Distressed finished furniture may have imperfections such as marks, scratches, spots and other variations that are intentionally made during the manufacturing process to achieve a distressed look. These are not considered as defects or damages.